Refund policy

The return and exchange of goods is regulated by the Law of Ukraine "On the Protection of Consumer Rights", according to which the buyer has the right to return the goods within 14 days from the day of purchase. If the buyer requests a return or exchange, contact them as soon as possible and specify the reason for the return/exchange.

Return of goods from the buyer

The buyer has the right to return the product of proper quality (or exchange it for another) if the following conditions are met:

• the product does not belong to the products that are not subject to exchange and return;
  
• the product has not been used, is fully assembled and the integrity of the packaging is not violated (open packaging is not considered damage to the product appearance);
  
• preserved factory (warranty) seals, labels and markings;
  
• less than 14 days have passed since the receipt of the goods;
  
• a settlement document and a warranty card are available.

If these conditions are not met, the seller has the right to refuse the return. For goods of inadequate quality, other norms described in Article 8 of the Law "On the Protection of Consumer Rights" apply. The return of used and refurbished goods is subject to the consent of the seller.

Return of funds to the buyer

According to the legislation, when returning the goods, settlements with the buyer are carried out based on the value of the goods at the time of purchase. By agreement with the buyer, you can also exchange the product for the same value or with a recalculation of the price.
After receiving the return request, issue a refund to the buyer. In the case of exchanging the product for another, record the model and cost of the sent product in the application.
Money for goods paid by bank card or non-cash payment must be returned to the payer in the same way. For this, the seller needs to cancel the payment in the payment system and make a refund, or based on the buyer's application, send money from your current account to the buyer's current account. If the product was purchased for cash, the refund is made in a convenient way for the buyer, indicated by him in the application.